I have spent a goodly proportion of the day on the phone with City Link and Aria Computers.
Actually, I felt sorry for the lovely girl at City Link who couldn't help me at all, but took the time to listen to my problem. At least they were marginally more helpful than Aria Computers. The gentleman I spoke to in their so called Customer Relations department today not only passed on the impression that he somehow found it all a bit humorous, he was arrogant, but unhelpful and unwilling to do anything. Apparently, I can have a refund when I return the goods ......... the goods are stuck in a hub somewhere in the UK ......... so how can I do that? He seems to think it is "unfortunate" but was not able to advise me when the thought "unfortunate" was going to turn to UNACCEPTABLE.
Even the offer of refunding me the shipping costs would have gone a long way to appeasing me, but no it's not their fault and they DON'T care. City Link advised me today that they have kept their customers well informed about the situation, but you know, I haven't had a single email from Aria the whole time to keep me updated on progess or lack of it!
Fortunately, I made the purchase using my credit card, and have now put the matter in dispute with them.
I know how much emphasis we place on customer service at the SG, and so it has taken me by surprise to find out that not all companies do the same. I have even been know to drive a long distance to put something right that I had no control over, but to make sure my customer was not disadvantaged ....... apparently I'm in the minority.
I will never buy another thing from Aria Computers they shown nothing but crap customer service with rude ad unhelpful staff.
Guy ordered his new phone on Christmas Eve and it arrived via DHL yesterday, not that is what you call service!!!!!!!!!!!!!!!!!!